Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and NexaPioneer LLC ("NexaPioneer," "we," "us," or "our"), a Colorado limited liability company located at 1942 Broadway, Ste 314C, Boulder, CO 80302, United States. They govern your access to and use of the website nexapioneer.com and any products, software, and professional services we provide (together, the "Services").

1. Acceptance of these terms

By accessing our website, contacting us through it, or using any of the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.

2. The services

NexaPioneer provides data engineering, AI-native CRM, and enterprise AI deployment services, along with related software and consulting. Specific deliverables, scope, timelines, and pricing for any paid engagement are defined in a separate written order, statement of work, or master services agreement ("Order"). Where an Order conflicts with these Terms, the Order controls for that engagement.

3. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Services. If we provide you with access credentials, you are responsible for keeping them confidential and for all activity that occurs under your account. Notify us promptly at support@nexapioneer.com of any unauthorized use.

4. Acceptable use

You agree not to:

• use the Services in violation of any law, regulation, or third-party right;
• reverse engineer, resell, or attempt to gain unauthorized access to the Services or their underlying systems;
• upload malware, or interfere with the integrity, security, or performance of the Services;
• use the Services to build a competing product, or to train models on our proprietary materials without permission;
• submit data you do not have the right to share, or that contains sensitive information beyond the scope agreed in an Order.

5. Intellectual property

The website, our software, methodologies, and all related intellectual property are and remain the property of NexaPioneer and its licensors. Except for the rights expressly granted in an Order, no license is transferred to you. Any feedback you provide may be used by us without restriction or obligation.

6. Customer data

As between the parties, you retain ownership of the data you provide to us ("Customer Data"). You grant NexaPioneer a limited license to process Customer Data solely to deliver and support the Services. Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, the applicable Order or data processing addendum governs that processing.

7. Fees & engagements

Fees for paid Services are set out in the applicable Order. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and due within the period specified in the Order. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

8. Disclaimers

The website and any freely provided materials are offered on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI systems can produce inaccurate or incomplete output; you are responsible for reviewing results before relying on them. Warranties for paid Services, if any, are stated exclusively in the applicable Order.

9. Limitation of liability

To the maximum extent permitted by law, NexaPioneer will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Services will not exceed the amounts you paid to us for the Services giving rise to the claim in the twelve (12) months before the event, or US $100 if no amounts were paid.

10. Indemnification

You agree to indemnify and hold harmless NexaPioneer and its members, officers, and personnel from any claims, damages, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Services, or your breach of these Terms.

11. Termination

We may suspend or terminate your access to the website at any time if you violate these Terms. Termination of a paid engagement is governed by the applicable Order. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

12. Governing law

These Terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Boulder County, Colorado will have exclusive jurisdiction over any dispute not subject to a separate arbitration agreement.

13. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page, and your continued use of the Services after changes take effect constitutes acceptance.

14. Contact